ADA Store FAQ 2022

You may also FAX credit card orders to 312.440.3542 or MAIL your order to the address below. Be sure to include your ADA member or account number, street address, daytime phone number and email address. Prepayment must be included with mail orders. Checks, Visa, MasterCard or American Express are accepted.

American Dental Association
211 East Chicago Ave.
Chicago, IL 60611-2678
Attn: Member Service Center

Resellers, educational institutions, and other organizations may contact us at SpecialOrdersPDS@ada.org to establish an account. If you are ordering for a tax-exempt organization, please notify the Member Service Advisor before you place your order.

Go to My ADA, log in and click the My Orders tab. Look for the order date and number. Your order status should be shown. If the order has already shipped, the tracking number will also be shown. Click on the tracking number to track the shipment.

Your shipping rate is shown when you place an online order, or you can request a shipping estimate when you place a phone order.

Shipping rates are flat rates based on package weight. As of January 2021, the same rate is used across the 48 contiguous United States, U.S. non-continental states and territories. Higher rates apply (and delivery times are longer) for shipments to Canada and Mexico. ADA Store regrets that it does not ship tangible goods outside these regions.

Most ADA Store packages are sent via UPS. For shipments to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands, U.S. Postal Service is available upon request. (Unfortunately, for orders of personalized products, U.S. Postal Service is not an option.) Orders for Membership Plaques are sent via FedEx.

Your complete satisfaction, both in the quality of merchandise and the way we handle your order, is very important to us. If you are not completely satisfied with your ADA Store product, you may return it within 90 days for a full refund of merchandise costs.

If you choose to return an item, please call our Member Service Center at 800.947.4746 weekdays, 7 a.m. to 6 p.m. CT, to let us know if you would like a replacement, refund or an exchange. Items must be returned in the original packaging. Include customer name, order number and reason for return. Original shipping and handling charges will not be refunded. If an item arrives damaged, please contact our Member Service Advisors immediately for a replacement.

Generally not—UPS requires a street address. For shipments to U.S. non-continental states and territories made via U.S. Postal Service, delivery to P.O. boxes is possible.

We apologize for any delays. Please call the Member Service Center at 800.947.4746 weekdays, 7 a.m. to 6 p.m. CT or email store@ada.org for an estimated ship date.

Your credit card will be charged for your entire order when every item on your order has shipped.

ADA Member dentists or members of their staff who have the member’s ADA number qualify for ADA Member prices. Non-profit organizations, U.S. governmental agencies, constituent and component dental societies, educational institutions, and other recognized professional dental organizations also enjoy the privilege of ADA Member prices. If you are ordering for a tax-exempt organization, please notify the Member Service Advisor before you place your order.

We accept Visa, MasterCard and American Express. Checks are also accepted for mail-in orders. Please be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.

Appropriate sales tax is calculated during the order check out process and is based on existing local, state and federal laws. Any taxes imposed will be specified in your cart prior to submitting your order. If you are ordering for a tax-exempt organization, please notify the Member Service Advisor before you place your order. If you have any questions about your order total, please call our Member Service Center at 800-947-4746 or send an email to store@ada.org.

Yes, we offer bulk discounts. Please contact SpecialOrdersPDS@ada.org to request a quote.

Access instructions are typically printed on the inside front cover of your book. If you ordered directly from ADA Store, you will receive an email confirmation that includes a link to the e-bookshelf and your e-book.

Log in with your user ID (typically your ADA number or email address) and your password. If you need assistance, call an ADA Member Service Advisor at 800-947-4746.

If you ordered your product from another vendor, and the e-book is included, access instructions are printed on the inside front cover of the book.

ADA e-books will work on most computers, tablets and smartphones. Your device must have web browsing capabilities to read ADA e-books.

To access an e-book, you need an internet connection and an updated browser. Please use the most up-to-date version available of Safari, Firefox, Internet Explorer, Chrome or Edge. Cookies, JavaScript and pop-ups must be enabled for full site functionality.

Up to six devices.

Yes, one page at a time.

Yes. Please contact ADA Media Relations at mediarelations@ada.org or 312.440.2806.

We evaluate these requests on a case-by-case basis. Please email Caitlin Wilson, patient education product manager, with your request: wilsonc@ada.org.

Visit this page for information about CDT licensing and to complete the Licensing Questionnaire. If questions remain, contact Debbie Labinger, manager, special accounts and licensing, labingerd@ada.org.

It depends. ADA does not hold copyright on all images within our products so please contact us and we can evaluate on a case-by-case basis. We highly encourage you to give us the chance to work with you to provide resources that are appropriate for your needs. Contact Caitlin Wilson, patient education product manager, at wilsonc@ada.org.

A list of CDT codes in Excel format is available only to companies who use CDT commercially.

While buying the manual each year is not a requirement, you may be more likely to experience rejected insurance claims if you don’t keep up with new, deleted and revised codes. CDT contains the complete list of all CDT codes plus full descriptors of the codes, which are usually not included in practice management software.

CDT consists of the complete CDT codes, along with their nomenclature and descriptors. The CDT Companion is a training tool to help dentists and their teams improve coding skills. It contains coding scenarios and explanations, along with coding Q & A and other supplementary information to increase your coding knowledge.

• The ADA Practical Guide to HIPAA Compliance: Privacy and Security Manual and e-book
• The ADA Practical Guide to HIPAA Training and e-booklet and videos

• The ADA Practical Guide to OSHA Compliance: Regulatory Compliance Manual and e-book
• The ADA Practical Guide to OSHA Training: Compliance for Dental Professionals workbook, streaming video and e-book

This kit helps you train employees, draft an exposure control plan, meet the requirements of the Globally Harmonized System for hazard communication and keep records of your staff training and compliance efforts.

Please note COVID-19 implications are not included in this edition.

OSHA requires that staff receive annual training on the bloodborne pathogens standard for the following team members:

• Once a year for all team members whose jobs place them at risk for potential exposure to bloodborne pathogens
• New hires whose jobs place them at risk for potential exposure to bloodborne pathogens
• Team members who receive new duties that may place them at risk for potential exposure to bloodborne pathogens

Besides the Bloodborne Pathogens standard, there is no requirement for annual OSHA and HIPAA training. However, we strongly recommend not only conducting annual OSHA and HIPAA trainings for the safety of your practice, but also documenting these activities in case you are audited. Forms for this purpose are provided in both the HIPAA and OSHA manuals.

The e-books contain instructions for digital access so you can download the resources.

Access instructions for e-books are typically printed on the inside front cover of your book.  If you ordered directly from ADA Store, you will receive an email confirmation that includes a link to the e-bookshelf and your e-book.

Log in with your user ID (typically your ADA number or email address) and your password. If you need assistance, call an ADA Member Service Advisor at 800-947-4746.

We would love to see your high-resolution photos on just about any dental scenario. Email a sample image to Caitlin Wilson, patient education product manager, wilsonc@ada.org. Photos should be in crisp focus and at least 300 dpi (file size is typically 1 MB and up). If chosen, you will receive written photo credit on each product where the image is used.

The ADA receives many requests to sell books from individuals each year. Unfortunately, we are unable to accommodate these requests and cannot sell the books in a manner that is successful for either the author or the ADA. We encourage you to take advantage of the many internet marketplaces who cater to self-publishers.

From time to time, ADA Store is able to donate surplus brochures. Priority is given to dental nonprofits and charities in Chicago and Illinois. Email a request to store@ada.org and we’ll put you on our list to be notified when donations are available.