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Holidays are time to make the most of on-hold phone messages with InTouch

As the days get busier, more patients are placed on hold—often adding to their holiday stress. With an on-hold message system from InTouch Practice Communications, the only on-hold messaging provider endorsed by ADA Business Resources, ADA members can keep their patients and staff in the holiday spirit.

While placing some callers on hold is a reality in almost every dental practice, a message on-hold system lets you use that time to tell patients that you’re concerned about them and offer helpful reminders about insurance benefits that are coming to an end, cosmetic services or gift certificates. It can be a great way to inform patients about all of the services the practice offers and ask them to consider referrals.

“When using on-hold messaging, be sure to change your programs frequently to keep them fresh,” said Bill Schroeder, vice president of InTouch Practice Communications. “InTouch offers fully customized, unlimited message changes that can be emailed and uploaded instantly. Plus, InTouch can send ADA members a monthly newsletter to keep up to date on the trends in on-hold messages.”

From now until Dec. 30, the experts at InTouch will develop a short sample program crafted especially for your practice, and there’s no obligation to buy.

ADA members or their office managers can call 1-877-493-9003 to give it a try. To find out more about custom on-hold messages for your practice, visit