The ADA is upgrading its technology to a modern system that will enable the ADA and Tripartite to deliver more value to our customers through a more streamlined experience and enhanced services and support.
As part of this upgrade, all ADA customers will be required to update their login credentials beginning July 8.
On or after July 8, 2024, when you click “log in” on ADA.org and many state and local dental society websites, you will see a new login screen and a prompt to log in with your email address and reset your password.
You will need to change your username and password beginning on July 8, 2024, when the new system comes online. You do not need to do anything prior to July 8. When you log in to your ADA account on or after July 8, your username will require an email address that is unique (only used by you). This email will be your new username. You will also need to create a new password.
The ADA will send you an email prompting you to change your password; you will use this email for your ADA username. If you try to log in with one or more email addresses that are not recognized, contact the Member Service Center for support at 312-440-2500 or email msc@ada.org.
The new system will require unique login credentials for each customer. You may need to use a different email account if your email address is shared with other people to access ADA resources. If you believe your email address is being shared, please contact the Member Service Center at 312-440-2500 or email msc@ada.org to request support in establishing a unique email address for your account.
On July 7 or 8, you will receive an email from the ADA notifying you that you must change your password. Visit ADA.org and click “log In” to access the ADA’s new login page which will confirm that a change in login is required. If you have concerns about the validity of the email request, you may contact the Member Service Center at msc@ada.org or call 312-440-2500.
If you do not receive the email to reset your password in July, you can still go to ADA.org, click “log in” and you will be guided to create a new password.
From June 30–July 7, ADA will be moving from the old system to the new. You will be able to log in to ADA sites to access resources, downloads and CE you may have already purchased. You may also place new online orders for ADA Store products and ADA webinars and online courses.
However, during this week, you will not be able to change your account information, receive new products and services or register for events.
When you log in to ADA websites and many state and local society websites, you'll find your profile details including both personal and professional information, along with access to tripartite resources and membership status. By logging into your account, you can also explore additional features such as state or local product catalogs including continuing education, as well as information on products, services, and upcoming events offered by state or local societies.
You can order from ADAstore.org and CE.ada.org during the transition time by placing your order online.
You can call the ADA Member Service Center at 312-440-2500, available weekdays between 7 a.m. – 6 p.m. Central, or send us a message via email or chat.